Beak Box Privacy Policy
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At Beak Box, we are committed to protecting your privacy and ensuring your personal information is handled securely. This policy outlines how we collect, use, and protect your data when you interact with our website and services.
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What Information Do We Collect?
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When you place an order, sign up for our newsletter, or interact with our website, we may collect the following information:
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Name, email address, mailing address, and phone number.
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Payment details (processed securely and not stored on our servers).
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Your bird’s details, such as name and preferences, to help personalise your orders.
How Do We Collect Information?
We collect data when you:
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Place an order on our website.
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Subscribe to our newsletter.
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Fill out a form or contact us for support.
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Provide feedback or reviews.
How Do We Use Your Information?
We use your information to:
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Process and fulfill your orders.
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Improve our website and customer experience.
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Send newsletters and marketing updates (you can unsubscribe at any time).
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Respond to customer service requests.
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Conduct surveys, promotions, or contests.
Marketing & Newsletters
By placing an order or using our website, you may receive marketing emails from Beak Box. However, you are not required to sign up for our newsletter, and you can unsubscribe at any time using the link provided in our emails.
How Do We Protect Your Information?
We prioritise the security of your data by:
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Using secure networks and encryption (SSL) for sensitive information.
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Processing transactions through a secure payment gateway.
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Regularly scanning our website for security vulnerabilities.
Address Accuracy & Shipping
Customers are responsible for providing accurate shipping information. Unfortunately, we cannot issue refunds for orders shipped to incorrect addresses due to errors in the information provided.
Third-Party Services
We do not sell or trade your personal information.
Children’s Privacy
We do not market to or knowingly collect information from children under the age of 13.
Your Rights Under GDPR
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If you are in the UK or EU, you have rights under GDPR, including:
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Access to your personal data.
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The ability to correct or delete your information.
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The right to withdraw consent for marketing at any time.
If you have any concerns about your data, you can contact us, and we will respond promptly. In the event of a data breach, we will notify affected users and the ICO within the required timeframe.
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Unsubscribing & Contacting Us
If you wish to unsubscribe from our emails, you can do so using the link in any newsletter or by contacting us directly.
For any questions regarding this policy, please reach out to us.